Shipping & Handling
EU SHIPPING — TEMPORARILY PAUSED
Due to recent changes to EU regulations and the new compliance requirements for businesses selling to customers within the European Union, we have temporarily paused shipping to EU countries while we work through these requirements.
As a result, we are currently unable to ship orders directly to addresses within the EU, including orders placed during our 2027 preorder.
This is a temporary pause, and we are not permanently discontinuing shipping to the EU. We are actively working to determine the best path forward and exploring options to make Just Scribble products available to our EU customers again.
We know this is disappointing and sincerely appreciate your patience and understanding. We will update this page as additional information becomes available.
⭐️ US PACKAGE FORWARDING SERVICES⭐️
EU customers may continue to place orders using a U.S.-based package forwarding service. Orders must be placed using the U.S. shipping address provided by the forwarding service and will be treated as U.S. orders for shipping purposes.
Customers are responsible for arranging and paying for any subsequent international forwarding, as well as any customs requirements, duties, taxes, fees, or other charges associated with forwarding the package to its final destination.
Please note that Just Scribble's responsibility for the shipment ends once the order has been successfully delivered to the U.S. forwarding address provided at checkout. We are unable to assume responsibility for loss, damage, delays, customs issues, or other problems that may occur during subsequent shipment by the forwarding service.
SHIPPING COSTS:
Shipping costs are calculated and displayed at checkout. Shipping costs are calculated by actual product weight at a discounted rate from shipping carriers. The current economic climate is affecting us all and shipping has become more and more expensive as a result. Shipping carriers have increased their shipping and delivery surcharges and fees, which results in shipping price increases that are outside of our control. However, we do our best to offer the best shipping rates and work with a variety of carriers to offer you the best shipping options available at the time your order is placed. If, upon shipment, we find that actual costs to ship your order were less than what was calculated at checkout we will refund the overage. You will receive an email from the shop if a refund is processed on your order.
IMPORTANT NOTE REGARDING UPS GROUND SAVER: This is an insured shipping option but only for the UPS portion of the delivery of your package. UPS Ground Saver shipments move through the UPS network and will be delivered by UPS or, in some cases, will be handed off to the local Post Office for final delivery by the USPS. Since USPS can handle last-mile delivery, and the insurance only covers the UPS portion of the delivery, you are not covered by insurance for this final leg. In other words, the way insurance works with UPS Ground Saver is that the $100 insurance is only valid while it's with the UPS. Once it's with the USPS it no longer is insured. We are not liable for any delayed, lost, or damaged packages/products.
ORDER PROCESSING:
Please note that order processing times may vary but are on average between 5-7 days (excluding holidays); during sales and product launches order processing times extend to 14-21 days (excluding weekends). Order processing timeframes for preorders and reserve orders are specifically stated on those listings and do not fall within the windows discussed above. Order processing times do not including shipping time. For preorder processing times see the preorder listing. Once an order has been processed and scanned into the carrier system, Just Scribble will not be held liable for any delayed, lost, or damaged packages/products.
It's important to note that the processing time refers to the time required to prepare your order for shipment, which is separate from the shipping time. Any expedited shipping option refers specifically to the shipping service offered by the postal carrier and does not impact the processing time of your order.
ADDRESS CHANGES:
Please carefully review your shipping address before completing checkout.
For Ready-to-Ship orders, address change requests must be emailed to hello@shopjustscribble.com within 2 hours of placing your order to ensure the change can be made before processing begins.
For preorders, address changes must be emailed to hello@shopjustscribble.com by the address-change deadline provided for that preorder. For the 2027 Planner Preorder, address changes must be received by October 15, 2026.
We will always do our best to accommodate address changes received after these deadlines if an order has not yet been processed, but changes cannot be guaranteed once an order has entered processing or shipped.
If a package cannot be delivered due to an incorrect or outdated address and is returned to us, any additional costs to reship the order are the responsibility of the customer.
INTERNATIONAL SHIPPING:
If shipping internationally, the customer is responsible for any customs, VAT, fees, or tariffs associated with international shipping. Customs fees vary by country and are based on the item cost and are generally incurred once a shipment reaches the destination country. Just Scribble does not levy these fees and will not be held responsible for customs charges. If buyer chooses to purchase any products/services from Just Scribble, it is understood that buyer agrees to this statement. Further, customers should stay informed about their country's customs policies to avoid any unforeseen charges.
We are not responsible for items lost or damaged during shipping.
Lost, Delayed, or Damaged Packages
Once an order has been shipped, we are not liable for any delays, losses, or damages that occur during transit. If you experience a delivery issue, we will gladly assist you in filing a shipping insurance claim and, if stock is available, will work with you to arrange a replacement product.
Please note: You must contact us within 30 days of the delivery issue for us to provide assistance. Requests received after 30 days will not be eligible for support, replacements, or claims.